The Container Store: "Re-imagine Customer Service and Talent" with Tom Peters

Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this program, Tom Peters will show you how great service happens. You will learn how The Container Store has developed the highest customer satisfaction and the lowest employee turnover rate of any major retailer in the nation.

The Container Store has been one of Fortune magazine’s TM top “100 Best Companies to Work For” for five years in a row. How do they do it? Careful hiring, constant communication, lots of training, and hard work are the key elements that contribute to the success of The Container Store.

KEY LEARNING POINTS

• Embrace A Big Vision
• Hire Great People
• Communicate Constantly
• Train, Train, Train … Train All The Time
• Selling and Service Go Together