Jordan's Furniture: "Re-imagine the Customer Experience" with Tom Peters

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About

Jordan's Furniture is one of the leading furniture retailers in New England. They are known for great service-and for giving customers a unique experience. Now, Tom Peters shows you how Jordan's has made every aspect of the shopping experience for furniture fun-and different. And how that in turn makes Jordan's so successful.

In this fast-paced and entertaining video, you will gain insights into delivering great customer service! You'll also see how to make your customer's next experience a memorable one.

KEY LEARNING POINTS

  • Give The Customer a WOW! Experience
  • Deliver Outstanding Service-Before, During, and After the Sale
  • Know How Your Product Fits the Customer's Needs
  • Have Fun!

This is available as part of

Enterprise Media Tom Peters Library
Use the libraries for classroom, self-study, and even make your own clips from any title. Stream 'em, download 'em, or put 'em on your LMS. Perfect for the trainer who is looking for that one spark to liven up a presentation!
Course Details
Enterprise Media Customer Service Library
Use the libraries for classroom, self-study, and even make your own clips from any title. Stream 'em, download 'em, or put 'em on your LMS. Perfect for the trainer who is looking for that one spark to liven up a presentation!
Course Details
Enterprise Media Complete Meeting Opener Library
Use the libraries for classroom, self-study, and even make your own clips from any title. Stream 'em, download 'em, or put 'em on your LMS. Perfect for the trainer who is looking for that one spark to liven up a presentation!
Course Details
Categories
Customer service
myTrainFlix Basic Titles
Release Date
Jan 1, 2004
Video Running Time (minutes)
6:23
Producer
Enterprise Media
Featured Talent
Tom Peters
Course ID
ENT032

Handouts

Description
Trainers Guide

Only preview versions of handouts can be viewed without a license.