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This item contains several different items. Purchasing this item includes all of the component items listed below.
Communication Skills that Build Relationships
Are underdeveloped communication skills holding YOU back? One of the biggest mistakes we make each day at work and in our homes is to under estimate the power of communication. We simply take for granted that communication really is a tool, and that it can help make or break us. This training progra... read more
DVD style course with completion certificate only
Effective Performance Management
Building a Quality Organization In any organization it is critical that all individuals work toward the same objectives and goals. They must know:what they are expected to dowhy they are to do itwhen it must be doneEffective Performance Management Building a Quality Organization provides the tools n... read more
DVD style course with completion certificate only
Effective Teamwork
When some people hear the word teamwork they immediately think of games--team sports; yet, teamwork is much more than this. In businesses today the teamwork concept, rather than the old pyramid-shaped organization-chart-process, is what makes them successful. Ideas and decisions are generated within... read more
DVD style course with completion certificate only
Empowering Employees
Empowerment is the ability to let others assume the responsibilities, risks and rewards associated with making their own decisions. Are your employees empowered? Can they make decisions without having to ask their supervisor? Do you feel comfortable with them representing your company? To help your ... read more
DVD style course with completion certificate only
Feedback Skills for Supervisors
Cultivate your critiquing skills and make feedback a winning part of your business strategy! No feedback is good feedback. Wrong! In fact, absolutely no feedback is the worst kind of feedback of all. Even harsh feedback helps to measure progress and improvements. And good business depends on it! How... read more
DVD style course with completion certificate only
The Keys to Effective Supervision - How to Build a High-Performance Workforce
Whether it’s your first day as a supervisor or you’re a seasoned veteran, The Keys to Effective Supervision - How to Build a High-Performance Workforce training video will make you even better at your job. You’ll learn to develop the critical skills you need to be a truly effective leader—communicat... read more
DVD style course with completion certificate only
Hiring the Best
Good people are the lifeblood of any organization. That's common knowledge. But knowing how to find and identify them is not. How can you make smart hiring decisions that will make you - and your boss - happy? Follow the proven systematic hiring process explained in Hiring the Best. This step-by-ste... read more
DVD style course with completion certificate only
How to Achieve Ultimate Success
What is ultimate success? No one is really sure and for everyone it is surely different. Is it great wealth, good health and true happiness? Or is it some combination of each? Could it be "a win" with the next business deal or an extended vacation with our family that makes us feel successful? No ma... read more
DVD style course with completion certificate only
How to Deal with Cultural DIVERSITY; in the Work Place
We all come from diverse backgrounds and we all view things from our own vantage point. Just because people do things differently doesn't mean they're wrong. They may just be looking at things in a totally different way. In the video training program How to Deal with Cultural DIVERSITY; in the Work ... read more
DVD style course with completion certificate only
How to Develop Effective Communication Skills
Communication is one of the most important words in any business. If you can communicate, you and your business will move forward and most likely thrive. If you can't, the road to success is blocked with numerous obstacles, many of which are too difficult to cross. How to Develop Effective Communica... read more
DVD style course with completion certificate only
How to Get Things Done
Too many people view the process of time-management as a survival exercise rather than a road map to success. They remember the old quote, Time is money and they panic! They are always just trying to survive, and not very well, the latest deadline crisis either in their office or at home. Well, it d... read more
DVD style course with completion certificate only
How to Hold Successful Meetings
Are meetings a valuable business tool or a waste of time? When should a meeting be called and who should attend? Better yet, when should a meeting be avoided and who should not be invited? These questions and many more are answered in the 30-minute training program How To Hold Successful Meetings. T... read more
DVD style course with completion certificate only
How to Make Winning Presentations
One of the greatest fears for nearly everyone is making a presentation. Whether it is to one person or one thousand people, the fear is real and for many it is devastating. Don't be one of these people. Stand before the crowd feeling comfortable and confident. With How To Make Winning Presentations ... read more
DVD style course with completion certificate only
How to Set and Really Achieve Your Goals
Get what you want, when you want it with this exciting approach to goal setting. Reaching your goals can be extremely difficult. Even more difficult may be determining what your goals really should be. How To Set And Really Achieve Your Goals, with noted lecturer and trainer Jeff Blackman, will help... read more
DVD style course with completion certificate only
In An Instant - Volume 1: Workplace Issues
We know you just don't have the time to read all the articles and business books to solve every business problem. Noted industrial psychologist, Dr. Anthony Salemi has developed this In An Instant series to help you solve these problems. In this volume, Dr. Salemi has provided you with the tools to... read more
DVD style course with completion certificate only
In An Instant - Volume 2: Sales, Hiring and Management
We know you just don't have the time to read all the articles and business books to solve every business problem. Noted industrial psychologist, Dr. Anthony Salemi has developed this In An Instant series to help you solve these problems.How to be an effective time-manager: Learn habit to set goals ... read more
DVD style course with completion certificate only
In An Instant - Volume 3: Leadership Development
We know you just don't have the time to read all the articles and business books to solve every business problem. Noted industrial psychologist, Dr. Anthony Salemi has developed this In An Instant series to help you solve these problems. How to give feedback: Learn how to give positive, constructiv... read more
DVD style course with completion certificate only
In An Instant - Volume 4: Employee Development
We know you just don't have the time to read all the articles and business books to solve every business problem. Noted industrial psychologist, Dr. Anthony Salemi has developed this In An Instant series to help you solve these problems. How to deal with closed-mindedness: Develop skills to epand p... read more
DVD style course with completion certificate only
Listen and Win
Believe it or not, listening is an active experience. Yes, active! We all think we listen rather well; however, how many times have you heard a name, date, address, or phone number, and if asked 30 seconds later would not be able to remember it? It's not the memory process that's at fault, it's the ... read more
DVD style course with completion certificate only
Manage your Time Better
Time waits for no man, but you can catch up! Faster. Sooner. Better. More. Now. Yesterday! Can you ever get it all done? The time we spend each day not accomplishing what we want or need to accomplish can add significant stress to our business and personal lives. But since we can't change time, we m... read more
DVD style course with completion certificate only
Negotiating for Business Results
Negotiation takes place all the time. It plays a vital role in your everyday business and personal life; yet, many people view negotiation as an onerous exercise to be tolerated rather than enjoyed. By viewing the video training program Negotiation for Business Results you'll develop the skills nece... read more
DVD style course with completion certificate only
Overcoming Stress at Work
Had enough STRESS? ...Ughhh! This training program reveals valuable information about the human mind and body that can help turn you into an Anxiety Analyst and control much of the stress you feel everyday at work and at home. Overcoming Stress At Work defines stress, helps you identify your own str... read more
DVD style course with completion certificate only
Prevent Sexual Harassment in the Work Place
Recipient of the "Human Resource Executive" Top Pick Award! Sexual Harassment is a complicated issue, that unfortunately confronts employers and employees on a far too regular basis. Would you know what to do if you were confronted with what you believe to be sexual harassment? Do you understand the... read more
DVD style course with completion certificate only
Succeed by Coaching
Do you want reduced costs and reduced employee turnover? Do you need improved quality and quantity of work by your staff to make your business grow? Do you desire improved employee problem-solving ability and increased likelihood that goals will be reached? Do you want enhanced employee growth? If t... read more
DVD style course with completion certificate only
Succeed by Listening
An old philosopher once said: "One mouth, two ears," meaning (we think) that we should listen at least twice as much as we speak. It seems so easy to do and yet it can be oh so difficult. To help in this never ending battle, we are offering Succeed By Listening with listening expert Madelyn Burley-A... read more
DVD style course with completion certificate only
Supervising the Difficult Employee
Nobody likes working with a difficult employee, and for supervisors, confronting that employee about his or her difficult behavior seems even worse. Supervising the Difficult Employee, however, will steer you through six main objectives that will help you redirect that employee. That employee's beha... read more
DVD style course with completion certificate only
Telephone Skills at Work
Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused! You'll learn: How to "correctly" handle incoming and outgoing callsThe basics of telephone etiquetteHow to deal with complaint calls and turn them into successesHow to l... read more
DVD style course with completion certificate only
The New Supervisor: Skills for Success
Whether this is your first day as a supervisor or you've been on the job for years, The New Supervisor Skills for Success will help you develop and improve your skills and make being a supervisor productive and enjoyable. This video training program will become your road map for developing the skill... read more
DVD style course with completion certificate only
The Power of Customer Service
The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.It is not a lot of theory. In fact, it is just the opposite; a video training program that's loaded with do-it-now skills ... read more
DVD style course with completion certificate only
The Write Stuff
There is nothing like good writing. Good writing is the tool that may stretch our imaginations. And, yes it may be difficult and time consuming. But the ability to communicate clearly and succinctly and have people understand what we are saying is critically important both in our business and person... read more
DVD style course with completion certificate only
Time Management: Get the Most out of your Time
It's 6:00 in the morning and you're already at your desk. In a desperate attempt to be productive, you plan to work - uninterrupted - until the frenzy of regular business hours begin. You don't have to rise before dawn to be effective at work. You just need the exciting, yes exciting training progra... read more
DVD style course with completion certificate only
Use the Telephone the Right Way!
Master today's key skills and strategies for effective telephone use. Good common sense telephone techniques and old-fashion courtesy - especially in today's digital age - often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the... read more
DVD style course with completion certificate only
Winning Customer Loyalty... Eliminate Customer Turnoffs
Winning Customer Loyalty Library Volume One Winning Customer Loyalty Eliminate Customer Turnoffs looks at what really alienates your customers. What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complainers. But a mor... read more
DVD style course with completion certificate only
Winning Customer Loyalty... Exceed Customer Expectations
Winning Customer Loyalty Library Volume Two Winning Customer Loyalty Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty. It takes the ambiguity out of what it means to give your customer more when they really don't expect it. It show... read more
DVD style course with completion certificate only
Winning Telephone Tips
Hundreds of millions of telephone calls are made each and every day. Yet, the most used and often abused business tool, bar none, is the telephone. Have you ever called a company and had to ask the operator to repeat the name of the company one, two or even three times because the person answering t... read more
DVD style course with completion certificate only
Writing for Business Results
If you write well, you will often do well. It's that simple. But many of us haven't taken a writing course since high school or college. When we sit down to write, we confront a frustrating, time-consuming task. Words and meaning elude us. Precious hours march by as we stare at a blank computer scre... read more
DVD style course with completion certificate only
Communication Skills: What Everyone Needs to Know
Effective communication is the difference between productivity and chaos in the workplace. There are basic skills you must learn and apply to ensure your message is understood every time. But too often we forget the fundamentals as we rush to complete more work in less time. In the Communication Ski... read more
DVD style course with completion certificate only
The Power of Attitude
It Does Make a Difference Positive attitude. Positive attitude. Positive attitude. A worn-out anthem? Or is there really power behind a positive attitude? The Power of Attitude: It Does Make a Difference shows that there is, and most of what makes us positive is attributed to our own self-image. Thi... read more
DVD style course with completion certificate only
How to Plan, Write, and Give Winning Presentations
Be ready to anticipate the moment. Feel the goals and aspirations of your audience and make the presentation of your life! Divided into three sections—planning, writing and giving a presentation, The Basics of How to Plan Write and Give a Winning Presentation! will help you overcome the “presentatio... read more
DVD style course with completion certificate only
How to Supervise People
Someone once said, "It's not the job that causes me problems, it's the people that work for me!" Well, sorry to say, in many cases people feel just this way. But it does not have to be like this. Being a supervisor can be one of the most satisfying, productive and even enjoyable experiences anyone c... read more
DVD style course with completion certificate only
Managing Conflict At Work
The Art of Communication In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles, conflict is a normal part of most everyone's daily lives. Managing Conflict at Work The Art of Communication looks at... read more
DVD style course with completion certificate only
