The Aim To understand the techniques of handling delicate situations and encouraging staff to overcome problems proactively.
About the program Many people are still not comfortable talking about their personal problems openly at work, but in general we've come a long way from the 'lunch is for wimps' attitude that characterized business just a few years ago. Indeed today people are more concerned about how they can achieve work/life balance rather than being macho about their workload.
The drivers for this change in focus aren't hard to find. Market competition is fierce, the pace of work is intense and change is endemic. Add to this environmental stressors such as commuting and the ongoing demands of home life and it's no surprise that companies are looking ever more seriously at the ways in which they can support their staff.
It's within this context that forward-thinking managers need to develop their counseling skills. All managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations.
The benefits
Complements any interview skills or management course
Suitable for inexperienced managers, team leaders or personnel staff
Realistic yet light-hearted drama reinforces key messages
Key sections are ideal for supporting role-plays
Information: A Video Arts production featuring John Cleese, Angus Barnett, Lorraine Brunning, Ricky Gervais and Jaye Griffiths. Release date: 2001
