We give feedback day-in day-out, with our team and with our peers.
Giving and receiving feedback happens all the time. Whether it’s a formal performance review, a coaching opportunity, or just ‘catching up’ by the coffee machine, feedback oils the process of managing people. An emotionally aware approach helps make the feedback process effective.
Giving Feedback provides a simple model for formal and informal feedback, and a demonstration of an emotionally intelligent approach. Made with the Hay Group and based upon its Emotional Competence Inventory, the video provides realistic 'good' and 'bad' feedback scenarios and an on-screen commentary and introduction to EI.
Key Learning Points
setting and sharing an agreed agenda>
exploring and establishing facts
making and testing hypotheses
considering options and agreeing next steps.
Subject areas
four part model for giving feedback
framework of emotional intelligence competencies
emotionally competent feedback
Who for
managers and team leaders at all levels
team members
coaches and mentors
trainers and consultants
Style
engaging mix of four realistic dramatised examples of good and bad practice with introduction and commentary
detailed session notes and resources for group training
workbook for self-study and use in group sessions
Contents
Video (35 mins) - introduction (6 mins) - feedback in practice (14 mins) - commentary (13 mins)
