A case study about the management of change in TV chef Rick Stein’s Seafood Restaurant business. Rick and his colleagues identify the factors that that have been critical in enabling
them to implement change successfully. These are universal messages that can be helpful to managers in any kind of organisation.
Managing change successfully is a key management skill. It requires emotional intelligence - including recognising the pressure that the process can put you under.
Key learning points
Planning Change
? Take people with you
? Give people ownership
? Anticipate problems
Delivering Change
? Lead by example
? Adapt
? Support
Reviewing Change
? Learn
? Be Resilient
? Celebrate Success
Change is inevitable and managing change is what success is all about...
(Rick Stein}
