Courses: 1 - 12 of 22
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Designing Adaptive Organizations: Featuring Boyne Mountain & Boyne Highlands
An organization's health and longevity depends on its ability to adapt and grow in ever-changing environments. Boyne USA Resorts offers sport and leisure enthusiasts magnificent playgrounds with an enticing menu of four season attractions. Like many great American success stories, Boyne's founder, E... read more
DVD style course with completion certificate only
Developing a Strategic Plan
The mission, goals, and objectives of this successful company are established and the strategic plan evolves from there. Understanding that the customers are both the dealers and bike buyers, and appealing to both, has been valuable. Knowing the competition and sources of supplies and financing, and... read more
DVD style course with completion certificate only
The Evolution of Management Thinking
Creative, dynamic management is a driving force behind the success of any business. In today's marketplace, change is rapid and managers are expected to deal with a broad set of issues and needs. How they address those issues is very different today than it was a hundred years ago. Times have change... read more
DVD style course with completion certificate only
The Framework of Contemporary Business: Featuring Peet's Coffee and Tea
In the 21st Century, business has entered the era of relationships. Companies are looking for new ways to foster customer loyalty and develop long-term relationships. For Peet's Coffee and Tea, building relationships is nothing new. This company has nurtured a community of customers since its foundi... read more
DVD style course with completion certificate only
Hotel Management at the Hotel Monaco
In the hotel business, there are many opportunities to provide service to customers, and in order to remain competitive; the service design must be excellent throughout. The Hotel Monaco, owned by San Francisco's Kimpton Group, is a boutique hotel with 7 locations around the country. In Chicago, its... read more
DVD style course with completion certificate only
Implementing a Strategic Plan
Implementation begins with top leadership and Mike Sinyard encourages an open team approach with emphasis on relationships and creativity. Evaluation of the plan and adjustments are made as needed. Also discusses meeting the needs of an international market.
DVD style course with completion certificate only
Leadership
Aware that as your company grows, your needs change, Jay Goltz's leadership style of communicating, motivating, and inspiring sets the tone for the success of his employees and his business, Artists' Frame Service.
DVD style course with completion certificate only
Leadership: Featuring McDonald's
Since Ray Kroc opened the first restaurant in Des Plaines, Illinois in 1955, McDonald's has separated itself from all its competitors by pioneering new concepts, setting new standards, and above all, by demonstrating leadership to the rest of the industry. Only through solid leadership has the compa... read more
DVD style course with completion certificate only
Management and Leadership: Featuring BuyCostumes.com
Jalem Getz is the founder and CEO of BuyCostumes.com, the world's largest online costume and accessories retailer. He started the company in 1999, not from a life-long passion for dress-up, but from a desire to start a business that does something better than anyone else. And he has found that in th... read more
DVD style course with completion certificate only
Managerial Planning and Goal Setting: Featuring Cold Stone Creamery
The quest for the ultimate ice cream experience began in 1988 when Donald and Susan Sutherland opened the first Cold Stone Creamery in Tempe, Arizona. Today, they have expanded their vision to over 1300 stores in the U.S., Puerto Rico, Guam, and Japan. How has this company managed to grow at such an... read more
DVD style course with completion certificate only
Managing in Turbulent Times: Featuring The Second City
For nearly 50 years, The Second City has been the foremost live improvisational comedy theater in North America. Managers at The Second City have had the challenge of planning, leading and controlling a company based on radical creative talent. Their greatest successes have been directing this creat... read more
Featured Course
DVD style course with completion certificate only
Managing Service Solutions
Measuring quality in the service industry is more challenging because quality is an intangible. Kinko's strives to maintain the quality of its service by maintaining the quality of its tangibles such as equipment, facilities, and personnel. It is an innovative company keeping abreast of the latest t... read more
DVD style course with completion certificate only
