In the hotel business, there are many opportunities to provide service to customers, and in order to remain competitive; the service design must be excellent throughout. The Hotel Monaco, owned by San Francisco's Kimpton Group, is a boutique hotel with 7 locations around the country. In Chicago, its property is in a prime location on the northern end of the business district. Its location between two shopping districts and in the heart of the reviving theater district helped them to have crossover appeal for both business and pleasure clients.
