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Getting Into Their Head
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About
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He just wants the tie
The customer may need something more than what they're asking for. Try to get to the truth of the matter by asking questions.
> The customer may need something more
> Something different to what they're asking for
> Try to get to the truth with questions
This is available as part of
Customer Service Essentials Video Series
35 Videos in this series! "My partner's going to hit you with a rhetorical question now. Do it." GOOD SERVICE DEMONSTRATES EFFECTIVE QUESTIONING TECHNIQUES Improve your customer sa
Course Details
New Release
Producer
Video Arts Ltd.
Course ID
03340
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