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Mr Chatty

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My cousin Beryl bought one like this

If you have a chatty customer, use closed questions to keep them on subject, and don't give up - even if they do drive you up the wall.

> Keep them on subject
> Don't give up

This is available as part of

Customer Service Essentials Video Series

35 Videos in this series! "My partner's going to hit you with a rhetorical question now. Do it." GOOD SERVICE DEMONSTRATES EFFECTIVE QUESTIONING TECHNIQUES Improve your customer sa

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