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About

A fight before breakfast

Never go into battle with a rude customer, that's just what they want you to do. Don't surrender either. Stand your ground, be polite and neutral.

> Don't go into battle
> Don't surrender
> Be polite and neutral

This is available as part of

Customer Service Essentials Video Series
35 Videos in this series! "My partner's going to hit you with a rhetorical question now. Do it." GOOD SERVICE DEMONSTRATES EFFECTIVE QUESTIONING TECHNIQUES Improve your customer sa
New Release
Producer
Video Arts Ltd.
Course ID
03347