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About

Oh you're legendary all right

Make a great first impression, remember your STANCE. Smile, have a friendly Tone, your Appearance is important, as is using the customer's Name. Always be Customer Focussed and maintain Eye-Contact so they are engaged and feel valued.

STANCE

> Smile
> Tone
> Appearance
> Name
> Customer focussed
> Eye contact

This is available as part of

Customer Service Essentials Video Series
35 Videos in this series! "My partner's going to hit you with a rhetorical question now. Do it." GOOD SERVICE DEMONSTRATES EFFECTIVE QUESTIONING TECHNIQUES Improve your customer sa
New Release
Producer
Video Arts Ltd.
Course ID
03356