Whaddup Custie?
When emailing and in webchat, you can be more informal that you might in a letter, but don't take it too far. Check your emails, and respond promptly to those requesting action. Above all, be polite and don't email when angry!
> Emails can be more informal than letters - but don't take it too far
> Check what you've written before you send it
> Respond promptly to emails requesting action
> Don't email angry
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