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This item contains several different items. Purchasing this item includes all of the component items listed below.
Setting The Scene For Counselling
You think you've got problems?!Notice the need. Create an opportunity. Make it unhurried & private. Encourage people to talk. Reassure them. Ask open questions and give feedback (eye-contact, rephrase and summarise).
Reasons For Absenteeism
Lazy, empty-headed skiversIdentify the reasons. Do it face-to-face. Prepare your emotions and the facts. Ask what is wrong and probe.
Recognising Absenteeism
I'll give him a 'personal issue'!Acknowledge the problem. Look out for warning signs and patterns. Keep records so you have the facts. Tackle absence as soon as possible.
Solutions To Absenteeism
What are you going to do about it?Agree a solution. Get them to take responsibility. Be flexible. Monitor the situation
A Bad News Meeting - Limit The Damage
Why should we pick up the pieces?Put it in perspective, discuss how it will be announced, talk about future opportunities.
Get ready for the reactionListen to the response. If they get emotional, ride the storm. If they clam up, probe. If they argue, stand your ground.
Preparing To Give Bad News
Get ready to give bad newsPrepare the facts. Prepare your emotions. Try writing down the first part of what you need to say.
The Reasons Behind Discipline Issues
Shut up, I'm a great listenerExplore the reasons for the gap between standards and performance.
Discipline - Check The Facts
What's your problem?Establish the gap between standards and performance.
Managing Problem Behaviour
Red, Amber, GreenRED - Behaviour that can damage the clients, company, or colleagues. e.g. Aggression, malicious rumours.
Solutions To Discipline Issues
Let's dig over the pastEliminate the performance gap by agreeing an action plan.
Motivating Through Feedback
Just be more productiveAgree targets and let people measure their performance.
Motivating Through Information
They don't need to know this stuffInform: tell people why they matter.
Training Bit By Bit
This is where it gets complicatedIntroduce people to new things a little bit at a time.
Training With Context
Subtitles on tapsPeople need to know what context they're working in to get the job done right.
Listening To The Candidate
I'm kind of a big dealPut applicants at their ease. Encourage them to talk. Don't give your opinions, listen to theirs.
Probing In Interviews
That's right, I asked how many?Control the interview. Don't avoid asking awkward questions - put your doubts squarely to the applicant.
Making A Performance Diagnosis
Diagnosis PerformanceListen to evidence and agree on the diagnosis. Face up to problem areas.
Preparing For A Review
Know your factsGet all the information you need; like previous review notes, achievements against targets and job descriptions.
Related Courses
Management Essentials eLearning Course Series
Must-have skills for managing people. Deliver swift, concise and effective learning for new and wouldbe managers. "The experience is intense...feel confident that the subject will be covered thoroughly." PERSONNEL TODAY Topics include:
