Welcome them, give feedback, encourage new skills and be a good role model.
Carlos has been asked to help newcomer Dion settle in, like Alex helped him when he was new. Skills covered include first introducing newcomers to the corporate culture (Marcus does this with two fluffy toys to a bemused Dion and Tatiana) and to welcome questions. The second step is to offer practical help to build skills; Dion tries unsuccessfully to adjudicate an argument between Sam and Michael. They give Dion tips on how not to interrupt a personal discussion between colleagues. Giving time and encouragement is also important; Alex coaches Dion on how to answer the phone properly. Carlos complains to Steve that Dion is often late; Steve advises Carlos to explain to Dion how this disrupts his schedule. Be a mentor; don’t flood the person with suggestions but give them different ways to consider a problem. If they make mistakes, what did they learn? This video is divided into chapters:
Help them settle in
Offer practical steps to build skills
Give time and encouragement
Use feedback to fix problems
Be a caring mentor
Key Learning Points
Take time out to coach newcomers. Help them develop their potential
COACH NEW PEOPLE
DON’T ignore newcomer training needs INSTEAD: Prepare and make them feel welcome
DON’T ignore poor communication INSTEAD: Take time to encourage and build skills
DON’T let issues go unchecked INSTEAD: Give feedback for improvement
DON’T set a bad example INSTEAD: be a caring mentor and role model
COMEDY MAKES LEARNING FUN This 2012-2013 comedy business series was created by Psychologist Eve Ash and comedienne Erin Brown. This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! 14 new titles relea... read more
