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Accepting Change
Marcus holds a meeting to inform the team that the office will be changing over to a new system. Everyone is annoyed and frustrated. Steve, Michael, Alex and Casey all present objections to a system upgrade. Steve and Sanjay object to having to spend time bringing others up to speed. Marcus decides ... read more
DVD style course with completion certificate only
Surviving Stress and Burnout
“It’s not hard to talk about stress. The challenge is how to stay calm” HELP AVOID STRESS AND BURNOUT Don’t get upset and angry when overloaded INSTEAD:Discuss your concerns constructively Don’t bottle up feelings that cause stress INSTEAD:Talk to a friend or professional Don’tignore anxi
DVD style course with completion certificate only
Breaking Bullying
Serena expects Marcus to stamp out bullying within his department. Marcus is shocked that bullying exists in his team, and takes a radical approach to bullying awareness. He challenges people to bully each other so they can discuss the feelings that arise. Some team members seem rather skilled at th... read more
DVD style course with completion certificate only
Handling Tricky Appraisals
Carol expects to be showered in praise at her forthcoming appraisal with Marcus, but is shocked to find Serena will be sitting in. When they question Carol’s extremely high self-assessment, she becomes defensive and angry, especially when Marcus announces no bonus and a pay cut! But will management ... read more
DVD style course with completion certificate only
Understanding Accountability
Serena is appalled by lack of accountability and Marcus passes the task of remedying the situation to Carol, who calls a snap meeting with everyone including Carlos the cleaner. People seem confused when Carol challenges their understanding of accountability, yet she secretly confesses her own misun... read more
DVD style course with completion certificate only
Creating a NoBlame Culture
Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typo in the press release. Serena is outraged by the undesirable publicity. Fingers are pointed and chaos erupts as the team looks for scapegoats. Marcus and Carol present a 4-step proc... read more
DVD style course with completion certificate only
Ensuring a Respectful Workplace
Serena is concerned that the culture lacks basic elements of respect. Some team members confront Carol about her racist and insensitive comments. Meanwhile Sam and Sanjay ridicule Serena, which she overhears. Carol also overhears and is both amused and shocked. Serena is devastated. Carol sees the p... read more
DVD style course with completion certificate only
Decluttering the Office
Carol is on a mission to de-clutter the messy office so it’s tidy, motivating and safe. She implements a clean-desk policy but some team members don’t want to let go. Carol declares that anything left lying around will be thrown out or donated to Carlos the cleaner. Everyone reluctantly commences a ... read more
DVD style course with completion certificate only
Giving Managers Feedback
Marcus offers Carol the unique opportunity to give some feedback to Serena and himself. Carol enjoys being direct and damming, and Serena is taken aback. Marcus invites the team to give feedback to Carol in a group. She presumes her team loves her and will be glowing, but everyone except Casey has s... read more
DVD style course with completion certificate only
Staying Motivated at Work
People describe what motivates and de-motivates them at work and Marcus uses gimmicks to present his motivational concepts. Carol is a high achiever, and returns to the office pumped after receiving an award. Serena lays down a challenge to Marcus to motivate Carol to increase productivity. Marcus a... read more
DVD style course with completion certificate only
Appreciating Diversity
Carol returns from vacation to find that Marcus has hired two non-English speakers, to develop diversity at work. Carol and her boss Serena have concerns about their minimum English and the consequent perceptions of Cutting Edge Corporation appearing unprofessional. Carlos and Tammy manage to retain... read more
DVD style course with completion certificate only
Welcoming New People
Sherry is new, but gets relegated to the bottom of the stairs, where she feels isolated and excluded from team activities and events. Carol ignores Sherry and her induction of Tammy and Carlos is patronizing and demeaning. Meanwhile Alex and Michael help Tammy and Carlos to feel welcome and learn so... read more
DVD style course with completion certificate only
Listening Actively
Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session with the team that will also benefit the new starters, Tammy and Carlos. Listening skills are lacking. Carol offers some facts about listening and communication, and they attempt... read more
DVD style course with completion certificate only
Teaching Greetings
Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates the task to Alex who patiently teaches Carlos how to introduce himself, how to address and greet visitors, and ways to build rapport and make people feel comfortable. She is an encour... read more
DVD style course with completion certificate only
Facing Social Media
Carol is concerned about excessive use of Facebook and Twitter at work, and initiates a social media policy, which Serena has observed is missing. Sam presents the new social media policy for the office, and they discuss inappropriate use. At the same time Michael’s personal use of a dating app in ... read more
DVD style course with completion certificate only
Explaining Skillfully
The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring the... read more
DVD style course with completion certificate only
Building Relationships
Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relationships. Steve is chosen as the relationship expert to comment on the ‘relationship’ skill level of the group as they undertake role-plays. Tammy and Sanjay’s awkward interaction escalates when S... read more
DVD style course with completion certificate only
Presenting with Passion
Carol runs a training session on overcoming fear and changing their presentations from BLAND to GRAND. Carol tells Serena she is being long winded, the L in BLAND. Carol invites everyone to present on a ‘surprise’ item, then gives feedback on their performance, linking it to her formula. Steve is th... read more
DVD style course with completion certificate only
Planning and Organizing
Serena discovers Marcus and Serena have not planned together for the upcoming conference when they each have different ideas. They blame Serena as a distraction, but she focuses on how they should manage distractions. Serena gets serious and they soon set goals and commence a short burst planning se... read more
DVD style course with completion certificate only
Supervising Effectively
Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results a... read more
DVD style course with completion certificate only
Supporting Others
Marcus creates an award for the most supportive employee of the month and challenges the team to be supportive, saying everyone will be judged on who offers the most support to Tammy. People offer various forms of support and the outcome results in more winners and losers than expected. Marcus feels... read more
DVD style course with completion certificate only
Managing a Complainer
Barney, a neighbor, is irate because his car is blocked in, and gets more angry to discover staff who do not speak English and that Carlos is no longer cleaning the garage and is now the new receptionist. Carlos tries to show empathy for Barney but it backfires. Carol escalates the anger whilst Marc... read more
DVD style course with completion certificate only
Diffusing Anger
Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills th... read more
DVD style course with completion certificate only
Stretching the Team
Marcus introduces Brittany, a personal trainer, to help the team with stretching exercises that can be followed by viewers in real time: 1. Shoulder Reset 2. Finger and Hand Stretch 3. Over the Rainbow 4. Neck
DVD style course with completion certificate only
Removing Tension
Brittany, the personal trainer, demonstrates various stretches to combat stiff aching bodies and work related problems. Serena arrives and is concerned about possible injuries and lawsuits. Brittany ensures Serena joins in with a Birthday Stretch. This program covers: 1. Wall Stretches 2. Ba... read more
DVD style course with completion certificate only
Working Safely
Risk taking and accidents are occurring at Cutting Edge. Safety awareness is the focus of a special training session Marcus has planned to coincide with a surprise party for Serena’s 50th birthday. The event is filled with dramatic incidents and even a possible romance – but being safe and avoiding ... read more
DVD style course with completion certificate only
Negotiating for Results
Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company. Steve wants to provide a cost effective service based outside Australia but Paul disagrees. Steve acknowledges the concerns but nearly loses the deal when Serena is brought into the equation, and an angry Paul... read more
DVD style course with completion certificate only
Apologizing Carefully
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. Carol tells Serena about what she believe... read more
DVD style course with completion certificate only
Behaving Unprofessionally
Various members of the team discuss what they see as unprofessional behavior. Cutting Edge Corporation has a Book of Rules listing unprofessional behaviors. These are set out and explained by team members: 1. Being Rude – examples of Carol being aggressive and insulting to her colleagues. 2. ... read more
DVD style course with completion certificate only
Making Decisions
Serena questions the decision making process for the cutbacks. Instead of considering the weakest performer, Marcus has hired two new weaker people. Serena is shocked by the random choice toy and arm wrestling competitions used to make decisions. She offers the DECIDE formula and Michael is reinstat... read more
DVD style course with completion certificate only
Achieving SMART Goals
Lean the SMART formula and set specific measurable goals that are relevant and achievable within a time frame. Carol says she is successful because she constantly sets herself daily, weekly, monthly and yearly goals. She distinguishes between short-term and longer-term goals and introduces the team ... read more
DVD style course with completion certificate only
Responding Thoughtfully
Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). Carol tells the team that people do not listen supportively or respond thoughtfully to each other. She uses the acronym
DVD style course with completion certificate only
Using Goals to GROW
Define goals and consider reality, obstacles, options and way forward. Serena presents the GROW model to a skeptical Carol and Marcus. She s
DVD style course with completion certificate only
Sharing Feedback
Avoid defensiveness, be open to receiving and give specific balance feedback. Marcus leads a team meeting to develop positive feedback approaches, but Carol presents Serena with a less-than-
DVD style course with completion certificate only
Enhancing Service
Listen to customers, build rapport and demonstrate you care by being efficient, knowledgeable and a problem solver. Service is integral to Cutting Edge; if a client is not happy, they can lose busines
DVD style course with completion certificate only
Transforming SILOS
Avoid a closed fragmented culture and ensure caring, sharing and collaboration. In honor of “Blue Moon Day”, everyone wears blue and Marcus dons a blue carnival mask before his assembled t
DVD style course with completion certificate only
Overcoming Setbacks
When facing setbacks recognize when you feel stuck and move forward. For Sam, the key to overcoming setbacks is to stay positive. Michael complains to Sam about setbacks that prevented him being chose
DVD style course with completion certificate only
Handling Anyone Difficult
Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to cont
DVD style course with completion certificate only
Resolving Conflict
A great program on essential skills for preventing and resolving conflict with best outcomes. As Carol’s manager, Serena has observed that she is egotistical and doesn’t listen. Serena not
DVD style course with completion certificate only
Mediating for Resolution
Learn excellent skills for controlling respectful exchanges and facilitating solutions. Alex and Sam are in dispute. Alex is incensed that Sam has rewritten her press releases. Sam argues that she is
DVD style course with completion certificate only
Preparing for Emergencies
Marcus sets up a dangerous evacuation drill with dire consequences. Marcus and Carol wear safety jackets for a risk awareness meeting. Marcus affirms that as the manager, if an emergency presents itse
DVD style course with completion certificate only
Ensuring Security
Staff must question strangers, check ID and speak up if they see something. Marcus reports the sad news to the team that Casey’s pet ferret’s ashes w
DVD style course with completion certificate only
Handling the New Wave
An amusing program about managing the expectations and behaviors of the newest recruits. Carol is underwhelmed when “dude” Dion (Marcus’ nephew) rocks up to commence work as an inter
DVD style course with completion certificate only
Coaching New People
Welcome them, give feedback, encourage new skills and be a good role model. Carlos has been asked to help newcomer Dion settle in, like Alex helped him when he was new. Skills covered include first in
DVD style course with completion certificate only
Stereotyping and Diversity
Marcus uses hat day to demonstrate stereotyping and Casey is in tears. Most of us resort to stereotyping when dealing with management, colleagues, suppliers, regulators and clients. As Steve, Dion and Barney explain, it doesn’t matter where we come from, or how educated we believe ourselves to be, e... read more
DVD style course with completion certificate only
Prejudice and Discrimination
Dion experiences prejudice and Casey is victim to mob mentality. Carol and Marcus must get rid of prejudice and discrimination from Cutting Edge. Marcus holds a training session with everyone wearing different hats to explore the outcome of pre-judging just because of first impressions, and Casey fa... read more
DVD style course with completion certificate only
Managing Time Successfully
Marcus creates the IT’S TIME campaign but not everyone can be a time champion. Marcus unveils his new approach to time management: a self-portrait poster with the slogan It’s Time. He believes that this poster, placed everywhere in the office and hanging outside the building, will help improve staff... read more
DVD style course with completion certificate only
Delivering Sensational Service
Casey practices her service skills on Tammy, but the strategy backfires. Marcus and Serena want to see Cutting Edge employees demonstrating greater care for their customers. They discuss body language and the need to remember things important for the client interaction, as well as the use of open an... read more
DVD style course with completion certificate only
Starting Relationship Selling
When Carol is left to train four staff to sell, she assumes none will succeed. Carol is skeptical when Marcus asks her to train four staff in the art of relationship selling: Tammy, Carlos, Dion and Casey. For Carol, this seems an impossible task. Sherry wished she had been chosen as a sales trainee... read more
DVD style course with completion certificate only
Negotiating for Success
Casey and Sam demonstrate skills, but best negotiators are Carol and Steve. You don’t have to be born with negotiation skills, but it helps to know how these can be improved. Steve suggests knowing your bottom line position but also knowing what to give way on and by how much. Serena and Marcus prac... read more
DVD style course with completion certificate only
Pitching and Influencing
Tammy wants to learn to pitch so gets help from Carol. Tammy (who wants to manage the Chinese branch of Cutting Edge) flatters Carol that she’s good at pitching and influencing. Carol knows this; meanwhile she is unimpressed with Sherry’s attempt to pitch for improved work conditions. Sam advises th... read more
DVD style course with completion certificate only
Boosting Emotional Intelligence
This video won an Accolade Global Film Competition Award 2015 Steve and Sam facilitate an emotional intelligence session but some don't learn. The team at Cutting Edge have decided that Carol needs to work on her EQ (emotional intelligence) skills. Steve and Sam run training for the staff. Carol thi... read more
DVD style course with completion certificate only
Developing Trainer Skills
Dion’s training skills are improving and many give advice. Cutting Edge intern Dion is keen to develop his skills as a trainer; the first step is to inspire and ensure relevance, no matter what the topic. Serena advocates asking at the outset about participants’ needs and getting their attention str... read more
DVD style course with completion certificate only
Delivering Training Masterfully
Carol loves to train but Dion shows great promise and skill. Sam, Barney and Carol agree that what’s needed for masterful training is good structuring and session design and crisp delivery. Marcus praises Carol for her organizational skills, although Serena thinks she’s somewhat too good with catchy... read more
DVD style course with completion certificate only
Managing Projects Effectively
Sanjay is not a great project manager. Team members find out what it takes. Carol and Marcus are worried about Sanjay’s ability to manage projects. Tammy believes projects need clear objectives and everyone must have the same clear information communicated to them. Barney is Cutting Edge’s main clie... read more
DVD style course with completion certificate only
Recruiting the Best
Marcus must stop using a lucky dip and learn fair and effective selection strategies. Marcus’ unorthodox approach to running Cutting Edge includes his method of selecting recruits. Carol is appalled that he spins a globe to achieve diversity; Dion points out that drawing names from a hat is no guara... read more
DVD style course with completion certificate only
Being an Employer of Choice
Carol ignores ways to improve, but then presents Sherry’s ideas as her own. Sanjay is unconvinced that Cutting Edge has anything to offer its workers. Sherry nervously addresses an unresponsive Carol on her ideas for how Cutting Edge could become an employer of choice. She would like to see incentiv... read more
DVD style course with completion certificate only
Creating Workforce Agility
Dion has researched workforce agility and is now advising Carol and Marcus. Carol’s idea of workforce agility is to get Dion to do the research that doesn’t interest her. She is therefore very surprised when he delivers an impromptu presentation on workforce agility that leaves her and Marcus impres... read more
DVD style course with completion certificate only
Managing Crises
Marcus accidentally donates $1million and the team must fight to keep their jobs. Crises are a way of life at Cutting Edge; Tammy observes that new ones are always just around the corner. Casey gets locked in the toilet, Steve is hit in the eye by a champagne cork at a company function, and a safety... read more
DVD style course with completion certificate only
Minimizing Risk
Marcus holds black swan day to help prepare people for crisis scenarios. Marcus invites everyone to dress in black with a touch of red for his Black Swan meeting (Sanjay takes it to mean wear a black dress). His aim is to explain the significance of black swan events and preparing for crises, which ... read more
DVD style course with completion certificate only
Privacy and Ethical Behavior
Casey stalks a customer and Barney bribes Carlos for information. Just about everyone at Cutting Edge is guilty of privacy abuses. Casey has been overly researching a client’s private details. Marcus likes to wear a GoPro to film staff (and then posts the video on YouTube). Carlos accepts a bribe fr... read more
DVD style course with completion certificate only
Unions and Collective Bargaining
Casey is on strike, the union and managers are supportive, until they see her motives. Tammy isn’t sure how she feels about striking over pay and conditions. Collective bargaining, as Carol points out, is when employers and employees meet to discuss the terms of their collective agreement. Marcus tr... read more
DVD style course with completion certificate only
Looking at Employment Contracts
Sanjay, the union rep, and several others offer some practical advice. Sanjay is the union rep for Cutting Edge employees. He is not happy about their employment contracts or the new at will conditions announced by Carol and Marcus. Some of the staff are shocked when they receive their latest contra... read more
DVD style course with completion certificate only
Global Cultural Awareness
Barney disrupts a cultural awareness session Serena is trying to facilitate. Serena is horrified when she arrives for a cultural awareness meeting and sees everyone wearing fancy dress costumes. She explains that depending on where a person comes from, an outfit worn in jest can cause offence. Sam c... read more
DVD style course with completion certificate only
Preparing for My Appraisal
Marcus coaches Dion to be well prepared for an appraisal with Carol. Casey and Tammy are nervous about their performance reviews, especially after Tammy’s last encounter with Carol. Knowing that Dion is about to undergo the same, Marcus offers him some tips about knowing your goals, where you’ve pro... read more
DVD style course with completion certificate only
Trying Myers-Briggs
The team explores the MBTI® (Myers-Briggs Type Indicator®) and gain insights into their personality traits. At a meeting with Barney and Marcus, Serena claims that she introduced the concept of Myers-Briggs personality assessment to Cutting Edge. Dion explains that the Myer-Briggs Type Indicator® wa... read more
DVD style course with completion certificate only
Overcoming Fears
Everyone has fears but Marcus worries that Sam is watching him to find mistakes. Almost everyone at Cutting Edge admits to having fears. Marcus worries about Sam scrutinizing him. Casey thinks Carol’s always pouncing on her mistakes. Dion is afraid that he is considered to be too young for his role.... read more
DVD style course with completion certificate only
Mastering Social Media
The team share what they know and have learned about social media. The staff members at Cutting Edge are avid social media users but are still coming to terms with advisable behaviors. Tammy notices that Casey spends too much time venting her feelings on Facebook. Carol posts inappropriate messages ... read more
DVD style course with completion certificate only
Improving Self-Esteem
Some people must learn to recognize their worth and unlock their potential. Steve used to read the newspaper obituaries every day, and Casey feels upset and underappreciated. In the guise of doing something positive for Serena, Carol suggests that they both contribute to a speaking gig, but she’s no... read more
DVD style course with completion certificate only
Meeting For Results
It’s time to have productive meetings but some get it wrong. Marcus’ idiosyncratic approach to conducting Cutting Edge meetings has most of the staff frustrated. Carol states they are a waste of time. Sam however believes that Carol does not herself run efficient meetings. Sam recommends setting mee... read more
DVD style course with completion certificate only
Managing Remotely
The team explores the pros and cons of managing remotely, but not all agree. The staff at Cutting Edge discuss the pros and cons of working remotely. Serena is concerned that people won’t work hard, while Casey, Dion and Sherry are all for it. Carol says it’s easy for her because she’s gifted, but p... read more
DVD style course with completion certificate only
Brainstorming and Solving
Dion provides insights into brainstorming strategies, while Carol is the solver. Cutting Edge’s resident brainiac, Sam likes to keep his mind agile by consuming walnuts. Dion is a fan of protein smoothies and exercise. Casey uses giant post-it notes for wild ideas while Steve likes having a whiteboa... read more
DVD style course with completion certificate only
Arrogance and Humility
Some of the team must decrease arrogance and increase humility. Arrogance is easy to recognize in others, but seldom in oneself! Sam’s high intelligence often translates into condescension when dealing with his colleagues. Carol is oblivious to the impact of her blunt assessments and look at me beha... read more
DVD style course with completion certificate only
Navigating Career Change
Barney coaches Dion on career strategy and Serena explains a SWOT analysis. Barney is taken aback at Dion’s apparent lack of a career plan when Dion says he can just stay there and be next in line when his uncle Marcus eventually retires. Carol thinks that people need to consider whether they are ha... read more
DVD style course with completion certificate only
