In Search of Quality Volume 1: Quality Through People

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About

Quality through People looks at the important role that the employees of the Wallace Company, a Malcolm Baldrige Award Winner, played in stimulating a quality-based corporate turnaround. Wallace changed from a rigid hierarchical organization into a model of teamwork and personal empowerment. Discover how Wallace employees dedicate themselves to this vision each and every day.

All video and case studies are found in the Chapters tab below.

This series is hosted by In Search of Excellence co-author Robert H. Waterman, Jr. The second part of the series is Quality Through Systems.

KEY LEARNING POINTS

  • Empower people to solve problems
  • Learn how leadership affects quality
  • Build customer/supplier relationships
  • Observe quality meetings in action

This is available as part of

Enterprise Media Business Excellence Library
Use the libraries for classroom, self-study, and even make your own clips from any title. Stream 'em, download 'em, or put 'em on your LMS. Perfect for the trainer who is looking for that one spark to liven up a presentation!
Course Details
Categories
Leadership
Management issues
myTrainFlix Basic Titles
Release Date
Jan 1, 1992
Producer
Enterprise Media
Featured Talent
Robert H. Waterman, Jr.
Course ID
ENT318

Handouts

Description
Training Resources
Action Guide

Only preview versions of handouts can be viewed without a license.

Chapters

Chapter

Related Courses

In Search of Quality Volume 2: Quality Through Systems
Quality through Systems looks at Motorola, a Malcolm Baldrige Award Winner. Motorola’s most ambitious renewal strategy to date: total customer satisfaction through improved quality. The company’s five-year goal, Six Sigma, translates into reduced cycle time and near-zero defect quality - 99.9998% pe... read more
DVD style course with completion certificate only
Course Details