Log in or register to preview this video
-
This is a video chapter of
In Search of Quality Volume 1: Quality Through PeopleQuality through People looks at the important role that the employees of the Wallace Company, a Malcolm Baldrige Award Winner, played in stimulating a quality-based corporate turnaround. Wallace changed from a rigid hierarchical organization into a model of teamwork and personal empowerment. Discove... read moreDVD style course with completion certificate only
Part two: Meeting the Baldrige Criteria