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This item contains several different items. Purchasing this item includes all of the component items listed below.
Managing Yourself
This course aims to give managers the skills of persuasion, vital for running meetings. It's a technique that must be learned if the road to agreement is not to be strewn with acrimony or conflict. It's not about being domineering or dismissive, but following a structured approach that accounts for ... read more
New Release
Interactive course with lessons, pre-test, and post-test
Meetings
Wherever two people get together to do a deal, there's the possibility that at least one will end up feeling cheated, angry or resentful, even though both set out believing that they could achieve a mutually beneficial solution. This course defines and illustrates the main stages of a negotiation, s... read more
New Release
Interactive course with lessons, pre-test, and post-test
Negotiating
This course will help you to negotiate agreements that satisfy both parties.
New Release
Interactive course with lessons, pre-test, and post-test
Presentation Skills
Preparation is the single most important part of a successful presentation. Not only will good preparation communicate thoughtfulness about the presentation message and audience, but it will boost the presenter's confidence. This course will help you improve your staff's presentation skills. Learner... read more
Interactive course with lessons, pre-test, and post-test
Understanding Behaviour
The aim of this course is to ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and help with sales opportunities. How people behave when dealing with customers or colleagues can determine the success or failure of any interaction. Although we seem ca... read more
New Release
Interactive course with lessons, pre-test, and post-test
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Workplace Essentials Video Series
"We all loved the Workplace Essentials which were very entertaining but also very informative." TRAVIS PERKINS Video Arts Workplace Essentials are designed to help every employee. In 36 short, sharp videos Good Manager and Bad Manager guide the learner through the essential skills needed to succeed ... read more