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Courses: 1 - 12 of 12
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Actions and Attitudes
Value Priced: Actions and Attitudes provides participants with an insight into seeing their own actions and attitudes from the customer-s point of view. After all, a seemingly innocent phone call can mean an excruciatingly long wait for a customer. There is no sale without service. The higher level... read more
DVD style course with completion certificate only
Customers with Disabilities: Delivering Excellent Service
If you have customers with disabilities then this training program is a must see for every employee. Customers with Disabilities: Delivering Excellent Service is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities.Customers wit... read more
New Release
Interactive course with lessons, pre-test, and post-test
Diversity: Maximizing Customer Satisfaction Through Valuing Employees
See the CHAPTERS tab on this page to either preview or play these three videos. Diversity Maximizing Customer Satisfaction Through Valuing Employees contains three video vignettes that examine diversity issues surrounding personnel procedures, minority issues, the glass ceiling and customer service.... read more
DVD style course with completion certificate only
e.asywriter - using email effectively
Do your emails really deliver? Arguably email is now the main form of communication in the workplace. But how well do we use it? It's very speed and ease of use can be a double edged sword. How often have you fired off a reply only to regret it? Or sent someone a confidential message and copied it a... read more
DVD style course with completion certificate only
Five Star Selling : Easy Steps to Great Retail Sales
Perfect for new employees or as a refresher for seasoned veterans, this program presents a logical, five-step selling process that viewers can easily memorize and start using with customers right away. With scenes set in a florist's shop, hardware store, men's clothier, women's boutique, shoe store,... read more
DVD style course with completion certificate only
Legal E-mail & Text Messaging at Work
E-mail has become one of the top forms of communication at work. This brand-new October 2013 production covers every legal aspect of e-Mail & Text Messaging in the workplace. The program starts with the simple facts of e-Mail and texting - that e-Mail and texting is permanent and NOT private - then ... read more
New Release
DVD style course with completion certificate only
Sales Motivation and Results Today - S.M.A.R.T.
Part of the Winning Coaches Series Football’s winning coaches Mike Ditka, Sean Payton, Rex Ryan, and Bobby Bowden talk about how to be successful at selling in this fast-paced training program. These coaches have an amazing track record of success. Now you can take their core lessons and apply them ... read more
New Release
DVD style course with completion certificate only
Simple Strategies for Customer Service
Designed for young employees and team members aged 16 - 24 years on the how to's of delivering outstanding customer service to the people they serve. Over the last few years we have discovered a disconnect in the way young employees have learned how to provide the kind of s
New Release
DVD style course with completion certificate only
Switch On Series
The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinking patterns. Each program is short with a unique tempo and style, great graphics and music… and no voices! The SWITCH ON SERIES uses a simple approach based on the notion of ‘scripts’ or ‘... read more
Switch On Service
SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide service to internal or external customers, whether it be face to face, on the phone or online. It is ideal for developing effective communication and service skills. It can be used for induc... read more
DVD style course with completion certificate only
Winning Coaches Series
Football’s winning coaches Mike Ditka, Sean Payton, Rex Ryan, and Bobby Bowden provide you and your team with insights on Sales, Innovation, Leadership, and Teamwork in this new series. These coaches have an amazing track record! Now you can take their core lessons and apply them to your job.Looking... read more
Your Words Matter
Social Media. Text Messages. Emails. It's never been easier to communicate. And it's never been more potentially hazardous. Now there is a video that can help every employee understand and navigate these hazards. "Your Words Matter" will help increase awareness of the importance of written communica... read more
New Release
Video course with post-test
