Courses: 1 - 12 of 20
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The Balancing Act: Gender Issues and Career Development
A couple of years ago, View Magazine called our series, Diversity: Creating Success for Business and People "one of the best products about diversity on the market." And customers agreed. Now, we can offer you a follow-up series from the same company, ARMC. Building a Diverse Workforce for the Globa... read more
DVD style course with completion certificate only
Behavioral interviewing: Taking the guess work out of recruiting
Taking the guesswork out of recruitment
The aim To use the concept of 'behavioral interviewing' to predict the future performance of candidates. About the program Behavioral interviewing: taking the guesswork out of recruitment shows how to conduct an effective interview. It shows that past behavior is the key to predicting future perform... read more
DVD style course with completion certificate only
Cutting Edge Communication Comedy Series - 50 lessons
COMEDY MAKES LEARNING FUN This 2012-2013 comedy business series was created by Psychologist Eve Ash and comedienne Erin Brown. This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! 14 new titles relea... read more
Diversity: Maximizing Customer Satisfaction Through Valuing Employees
See the CHAPTERS tab on this page to either preview or play these three videos. Diversity Maximizing Customer Satisfaction Through Valuing Employees contains three video vignettes that examine diversity issues surrounding personnel procedures, minority issues, the glass ceiling and customer service.... read more
DVD style course with completion certificate only
Do We Speak The Same Language?
Should Language and Cultural Style Impact Performance Evaluations? A couple of years ago, View Magazine called our series, Diversity: Creating Success for Business and People "one of the best products about diversity on the market." And customers agreed! Now, we can offer you a follow-up series from... read more
DVD style course with completion certificate only
Double Standards In Performance Appraisals
Balancing Work, Family and Global Travel A couple of years ago, View Magazine called our series, Diversity: Creating Success for Business and People "one of the best products about diversity on the market." And customers agreed! Now, we can offer you a follow-up series from the same company, ARMC. B... read more
DVD style course with completion certificate only
The dreaded appraisal
Both sides of the appraisal interview
The aim To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness. About the programThe dreaded appraisal, one of the world's best-selling learning resources, reveals the techniques required for effective appraisal interviewing. The program is highly wa... read more
DVD style course with completion certificate only
Giving feedback - advanced skills (from the feedback solutions series)
DVD style course with completion certificate only
Giving feedback - basic skills (from the feedback solutions series)
DVD style course with completion certificate only
Giving feedback - emotional intelligence in action
We give feedback day-in day-out, with our team and with our peers. Giving and receiving feedback happens all the time. Whether it’s a formal performance review, a coaching opportunity, or just ‘catching up’ by the coffee machine, feedback oils the process of managing people. An emotionally aware app... read more
Interactive course with lessons, pre-test, and post-test
Handling Tricky Appraisals
Carol expects to be showered in praise at her forthcoming appraisal with Marcus, but is shocked to find Serena will be sitting in. When they question Carol’s extremely high self-assessment, she becomes defensive and angry, especially when Marcus announces no bonus and a pay cut! But will management ... read more
DVD style course with completion certificate only
How am I doing?
The perfect appraisal interview
The aim To show managers how to understand and address the needs of their staff. About the program Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance. But beware! the mishandling of such interviews can create the ve... read more
DVD style course with completion certificate only
